Koala Mattress does not have showrooms. They offer a 120-night trial to test the mattress at home. Free delivery is available Australia-wide. Koala focuses on online purchases, ensuring cloud-like comfort with medium-firm and firm options, all without needing a physical showroom. The showroom showcases a variety of collections, including memory foam and hybrid designs. Shoppers … Read more
The Koala mattress does not have springs. It consists of foam layers, ensuring support and comfort. Koala’s Kloudcell® foam helps with heat retention and provides excellent pressure relief. This design sets it apart from traditional pocket-spring mattresses, offering a unique sleep experience. The second layer consists of a supportive foam that enhances spine alignment. This … Read more
A Koala mattress might sag over time, like other foam options. Usage and body weight can impact this sagging. However, Koala mattresses offer zoned support and a 10-year warranty for comfort. Regular maintenance helps preserve firmness and extend longevity, ensuring customer satisfaction. The foam used here is resilient and retains its shape well with regular … Read more
Koala mattress ships internationally to select countries like Australia and Japan. For other destinations, customers can use forwarding services. Be aware that orders may incur import duties and taxes. Check the website for delivery options, and enjoy a 120-night trial period for your new furniture. For international shipping, Koala Mattress has limited options. Currently, they … Read more
The Koala Mattress has a flippable comfort layer that provides medium-firm and firm options. Experts rate its firmness around 6.5 to 7.5 on a 1 to 10 scale. Most users find it supportive, often describing it as medium-firm. Customer feedback supports a firmness preference rating of about 6.2 to 6.3. Additionally, the Koala Mattress includes … Read more
You can sleep on a Koala mattress immediately. It usually takes 3-5 days to fully expand. For the best comfort, let it settle for 48-72 hours. Good ventilation helps reduce any initial smells. Test the mattress for about 14 nights to ensure proper adjustment and comfort improvement. In terms of comfort, Koala mattresses feature a … Read more
To clean a Koala mattress, make a paste with bicarbonate of soda and cold water. Apply it to stains and let it sit for 30 minutes. Wipe with a damp cloth. Vacuum regularly to cut dust and allergens. For light stains, use mild detergent. Wash removable covers as per instructions, and sun-dry them. For deeper … Read more
To return your Koala mattress, email [email protected] with your full name and order number. You can also log into your Koala account to fill out the automated form. Ensure the mattress is unused and in its original condition for a full refund within the 120-day trial period. The refund process is straightforward. Customers need to … Read more
To zip your Koala mattress, unzip the comfort layer from the base. Flip the comfort layer and tuck it in. Align the zipper with the attachment point, then pull it fully closed. For easy washing, unzip the Kloudcell layer while keeping the fitted sides on the mattress. Follow these steps for proper mattress care. Next, … Read more
To store your Koala mattress, protect it by sealing it in plastic. Use low suction vacuuming to remove dust and allergens. Sprinkle bicarbonate of soda for freshness. Store it flat on a solid surface, like plywood, to avoid damage. Keep the removable cover machine-washable and clean for added hygiene. When storing, keep the mattress flat. … Read more
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